FAQ

Where are you based?
We are based in Los Angeles California! ♡

Do you ship internationally?
Yes we do ! :)

How long until my items ship out?

Since Hidden Pixie is an independent owned shop, your items will approximately ship out within 3-7 days business days ! Thank you for your patience ! ♡

For preorder items it will take longer due to production time ! Thank you for your patience ! Please feel free to reach out to us if there is an issue with your order ! Thank you !


Do you accept returns, refunds or exchanges?

Unfortunately no, unless the item arrived defective or the item was lost in transit through the carrier. But please contact me if any of these issues are present and I am more than happy to work something out !